Frequently Asked Questions

Welcome to Makitali Shop’s FAQ section. Here you’ll find answers to common questions about our professional power tools, delivery services, and customer support. If you can’t find what you’re looking for, our UK-based team is always happy to help at [email protected].

About Our Products

What types of power tools do you sell?
We specialise in professional-grade power tools from top brands including DeWalt, Makita and Bosch. Our product range includes:
  • Angle Drills
  • Circular Saws
  • Cordless Nail Guns
  • Impact Drivers
  • Reciprocating Saws
  • SDS Drills
  • Torches and Lighting
Are your tools suitable for professional use?
Absolutely. We focus exclusively on professional-grade equipment designed for demanding job sites. All our tools are built to perform under rigorous working conditions, whether you’re a contractor on a building site or a tradesperson working on commercial projects.
Do you offer warranties on your products?
Yes, all our tools come with the manufacturer’s standard warranty. Warranty periods vary by brand and product type. Please check individual product pages for specific warranty information.

Ordering & Payment

What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard and JCB, as well as PayPal for secure online payments.
Is my payment information secure?
Your security is our priority. We use industry-standard encryption for all transactions and never store your full payment details on our systems.
Can I change or cancel my order after placing it?
We process orders quickly to ensure fast delivery, so please contact us immediately at [email protected] if you need to make changes. We’ll do our best to accommodate your request if your order hasn’t already entered the dispatch process.

Delivery & Shipping

Where do you deliver?
We offer reliable global delivery to most countries worldwide, excluding parts of Asia and some remote regions. If you’re unsure whether we deliver to your location, please contact our team before ordering.
What are my delivery options?
We offer two shipping options tailored to professional needs:
  1. Standard Shipping (£12.95): Premium service via DHL or FedEx with full tracking. Delivery within 10-15 working days after dispatch (1-2 day processing). Ideal for urgent projects.
  2. Free Shipping: For orders over £50, delivered via EMS in 15-25 working days after dispatch. Perfect for stocking up on multiple tools.
How can I track my order?
All shipments include full online tracking. You’ll receive a tracking number via email once your order is dispatched, allowing you to monitor your tools’ journey from our Dundee warehouse to your door.
What if my tools don’t arrive within the estimated timeframe?
While we make every effort to meet delivery estimates, occasional delays can occur with international shipping. If your order is significantly delayed, please contact our support team who will investigate with the carrier.

Returns & Refunds

What is your returns policy?
We stand behind our tools but understand that sometimes returns are necessary:
  • 15-day return window from delivery date
  • Items must be unused and in original packaging
  • Contact us at [email protected] to initiate returns
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or a faulty product. We recommend using a tracked service for returns.
How long do refunds take?
Once we receive and inspect your returned item, we’ll process your refund within 5 working days. The time it takes for the refund to appear in your account depends on your payment provider.

Customer Support

How can I contact customer service?
Our UK-based support team is available via email at [email protected]. We aim to respond to all enquiries within one working day.
What are your business hours?
Our Dundee office is open Monday-Friday, 8:30am-5:00pm GMT. While we monitor emails outside these hours, responses may take slightly longer.

Trade Tip: For time-sensitive commercial projects, we recommend choosing our Standard Shipping option. The slightly higher shipping cost is often offset by getting the job done on schedule with reliable, tracked delivery.

Still have questions? Our professional team is ready to assist – contact us at [email protected] or call +44 (0)1382 123456.