Makitali Shop Terms and Conditions

1. Our Professional Customers

Makitali Shop specialises in serving tradespeople and contractors with professional-grade power tools and worksite equipment. Our policies are designed with the needs of working professionals in mind.

2. Website Use

2.1 User Responsibilities

• You must be at least 18 years old to place orders
• Account information must be accurate and current
• You agree not to misuse our website or attempt unauthorised access to our systems

2.2 Intellectual Property

All content on our website (logos, product images, descriptions) is our property or licensed to us and protected by copyright laws. Unauthorised use is prohibited.

3. Products & Services

3.1 Product Descriptions

We take care to accurately describe our angle drills, circular saws, cordless nail guns, and other professional tools. However, minor variations in colour or specification may occur.

3.2 Professional Use

Our tools are designed for trade use. By purchasing, you confirm you have the necessary skills and knowledge to operate them safely.

3.3 Availability

All products are subject to availability. If an item becomes unavailable after ordering, we’ll notify you promptly.

4. Orders & Payments

4.1 Placing Orders

• Orders constitute an offer to purchase which we may accept or decline
• You’ll receive an order confirmation email upon successful placement
• We reserve the right to limit quantities or refuse service

4.2 Pricing

All prices are in GBP (£) and include VAT where applicable. We verify prices during processing but may contact you if an error is found.

4.3 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Payment is taken when we dispatch your order.

5. Shipping & Delivery

5.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends/holidays). You’ll receive tracking information upon dispatch.

5.2 Shipping Options

• Standard Shipping (£12.95): DHL/FedEx, 10-15 business days
• Free Shipping (Orders over £50): EMS, 15-25 business days

5.3 Delivery Areas

We ship worldwide except to certain Asian countries and remote locations. Contact us if unsure about delivery to your area.

5.4 Delivery Issues

You must inspect goods upon delivery and report any damage within 48 hours to [email protected].

6. Returns & Refunds

6.1 Return Policy

Professional tools may be returned within 15 days of delivery if:

• In original packaging with all accessories
• Show no signs of use or damage
• Include all documentation

6.2 Non-Returnable Items

For safety reasons, we cannot accept returns of:

• Used torches/lighting (potential bulb/component wear)
• Power tools showing worksite use (scratches, dust, wear)
• Items missing safety certifications

6.3 Return Process

1. Email [email protected] with order number and reason
2. We’ll provide an RMA number and instructions
3. Repack securely in original packaging
4. Ship to our Dundee facility (trackable service required)

6.4 Refunds

• Processed within 3-5 business days of receipt
• 15% restocking fee for opened but unused tools
• Original shipping costs are non-refundable

7. Warranties & Liability

7.1 Manufacturer Warranties

All professional tools come with the manufacturer’s warranty. Contact us for assistance with claims.

7.2 Our Liability

We’re not liable for:

• Consequential losses from product use
• Incorrect tool selection for your needs
• Events beyond our reasonable control

Our total liability is limited to the purchase price of the goods.

8. Privacy & Data

Your privacy is important. See our separate Privacy Policy for details on data handling.

9. Changes to Terms

We may update these terms periodically. Continued use after changes constitutes acceptance.

10. Governing Law

These terms are governed by English law. Any disputes will be resolved in UK courts.

11. Contact Us

For any questions about these Terms:

Makitali Shop
70 Albert St
Dundee, GB DD4H 6XU
Email: [email protected]
Phone: +44 (0)1382 123456